Payment and Return Policies for Refund
Orders must be paid in full before printing and shipping can be completed.
CUSTOM BANNERS ARE NON REFUNDABLE.
Any defects or misprints on our behalf ChurchBanners.com will print and ship immediately new banners out to you on our behalf. We want to make sure you receive what your ministry ordered.
Stock design church banners (in a pole pocket finishing only) are available with a full banner refund for these sizes ONLY: 2'x6'and or 3'x5'.
Customers must call to receive a RA NUMBER and send the stock designed 2x6 or 3x5 banners back in the package it came unused within 30 days of arrival. Shipping & Handling is NOT refundable. Once an RA is given the banners must arrive within two weeks or we will no longer be able to refund the stock banner purchase.
For non stock indoor banners or banners with GROMMETS, we unfortunately can not take them back. If it is a misprint on our behalf we will gladly fix and reship out new banners immediately. Custom banners, changes to any of our designs, and banner files uploaded are all non refundable.
Feather flags, D2 retractables, Backdrops, Teardrops, outdoor light pole banners, vinyl banners, and sandwich board prints are non refundable. All of our banners, flags, and display products are print on demand and unfortunately can not be refunded. Any defects or misprints on our behalf ChurchBanners.com will print and ship immediately new banners out to you on our behalf. We want to make sure you receive what your ministry ordered.
Stands and displays may incur a 25% restocking fee depending on the quantity and stand. For questions, please ask a representative before placing your order.
Shipping Expense on your invoice is non-refundable and shipping return items is paid for by the customer.
Shipping and Handling...
We ship all our banners using FedEx ground and FedEx Economy Intl' for those outside the USA.
Alaska & Hawaii do take longer to arrive than our closer 48 states.
We can expedite shipping for express delivery, but you must call in to check available options.
Stock Orders in limited quantities ship with in 2 business days upon the clearing of payment.
Custom Orders vary depending on approval of artwork. Once artwork is approved and paid, the order will ship with the same time requirements as our stock banners.
Customers can choose other carriers for their packages, but they must call in to place their order and shipping preferences. There may be additional charges for the different carrier requirements.
Most packages in the 48 states will arrive within 3-5 business days upon leaving our warehouse.
Tracking for your package is sent once it has been processed and an email is sent to the one provided at check-out.
EXAMPLE OF GROUND SHIPPING on all approved INDOOR custom banner orders
Approved Custom banners ordered online by 3pm CST Monday will ship Wednesday. Once shipped it will take 3-5 business days to arrive.(48 states, international shipping times vary)
Custom banner orders will have proofs sent within 1 business day of the order placed. Once confirmation is approved on the custom proof, banner will ship within 2 business days of approval. Once shipped it will take 3-5 business days to arrive. Please check your junk/spam folder incase you do not see a proof.
Suggestion: give yourself 10days(normal season) (7days when we're all working fast for Christmas & Easter) to have stock banners arrive during normal business seasons (Advent, Christmas, & Easter we try hard even with the high volume to get the banners out fast for you in order to have on time for decorating your sanctuary)
Customer Service Contact:
M-Th | 9am - 5pm
Fri | 9am - 3pm
Sat | Closed
Sun | Closed