Custom Feather Flag

Shipping and Handling...

• We ship all our feather flags using FedEx ground and FedEx Economy Intl' for those outside the USA.
• Alaska & Hawaii do take longer to arrive than our closer 48 states.
• We can expedite shipping for express delivery, but you must call in to check available options.
• Stock Feather Flag Designs in limited quantities ship with in 2 business days upon the clearing of payment. 
• Custom Orders vary depending on approval of artwork. Once artwork is approved and paid, the order will ship with the same time requirements as our stock banners. 
• Customers can choose other carriers for their packages, but they must call to place their order and shipping preferences. There may be additional charges for the different carrier requirements.
• Most packages in the 48 states will arrive within 3-5 business days upon leaving our warehouse. Please do know that packages will not be shipping for 2 days after an order is placed. All flags are print on demand and take 2 days to complete before they can ship. 
• Tracking for your package is sent once it has been processed and an email is sent to the one provided at check-out.

EXAMPLE OF GROUND SHIPPING on all approved Feather Flag orders

• Paid Custom Feathers approved by 2pm CST Monday will ship Wednesday. Once shipped it will take 3-5 business days to arrive.(48 states, international shipping times vary).
  
• Paid stock feather flags which need no approval go to print right away. If ordered by 2pm CST Monday they will ship by Wednesday. Once shipped it will take 3-5 business days to arrive.(48 states, international shipping times vary).
• Custom flag orders will have proofs sent within 1 business day of the order placed. Once confirmation is approved on the custom proof, banner will ship within 2 business days of approval. Once shipped it will take 3-5 business days to arrive. Please check your junk/spam folder incase you do not see a proof. 
• Suggestion: give yourself 10days from order to receiving. We try hard even with the high volume seasons to get the flags out fast for you in order to have on time for decorating your parking lot.
• Do note that a custom order can not print until payment and an email approval has been received. If our design team does not receive an approval, it will not go to print. These times are based on APPROVED file orders.

 Payment and Return Policies for Refund

• Orders must be paid in full before printing and shipping can be completed.
• FEATHER FLAGS ARE NON REFUNDABLE.
• Any defects or misprints on our behalf ChurchBanners.com will print and ship immediately new flags out to you on our behalf. We want to make sure you receive what your ministry ordered. 
• Stock feather flag designs are print on demand. Only a store credit towards your purchase will be given if it meets our store policy. If you wish to return them after receiving, customers must call to receive an RA NUMBER within 14 days of arrival. Shipping & Handling is not refundable. Once an RA is given the flags must arrive within two weeks or we will no longer be able to issue an in-store credit.
• For custom feather flags, we unfortunately can not take them back. No returns and no store credit will be issued. If it is a misprint on our behalf we will gladly fix and reship out new flags immediately. Customer must call in within 5 days of receiving their package to inform us of the issue on the feather flag.
• Feather Flag Hardware may incur a 25% restocking fee depending on the quantity. For questions, please ask a representative before placing your order. 
• Shipping Expense on your invoice is non-refundable and shipping approved items back is paid for by the customer.  

Customer Service Contact:

info@churchbanners.com

888.453.0060 x103

M-Th | 9am - 6pm

Fri | 9am - 3pm

Sat | Closed

Sun | Closed